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Archives for August 2008

iPhone Mail App Connection Problems

August 26, 2008 By Babul A. Mukherjee 1 Comment

I’ve had a few complaints roll in about the iPhone with regard to a problem seen when accessing your company email via Exchange sync.

Problem:

You launch the mail app, at the bottom all that is displayed is “Connecting…”. This goes on for hours, closing and reopening the mail app has no effect.

Solution:

This seems to be a new bug with the iPhone… Basically from what I gather is that while you roam around bouncing from Wifi to 3G or Edge, the phone gets confused at which connection to use.

You can reboot your phone and this will fix it, but that takes forever… Even easier, launch the mail app. Instead of just pressing the home button to get back to the home screen, hold the home button for 5 seconds. This forces the application to quit thus when you re-launch the application, the mail app refreshes and uses the appropriate connection.

Filed Under: Apple, iPhone

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