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Looking for KB958644, must tick “Show Updates”

I’ve had a few complaints roll in about the iPhone with regard to a problem seen when accessing your company email via Exchange sync.

Problem:

You launch the mail app, at the bottom all that is displayed is “Connecting…”. This goes on for hours, closing and reopening the mail app has no effect.

Solution:

This seems to be a new bug with the iPhone… Basically from what I gather is that while you roam around bouncing from Wifi to 3G or Edge, the phone gets confused at which connection to use.

You can reboot your phone and this will fix it, but that takes forever… Even easier, launch the mail app. Instead of just pressing the home button to get back to the home screen, hold the home button for 5 seconds. This forces the application to quit thus when you re-launch the application, the mail app refreshes and uses the appropriate connection.

Unfortunately, the Cisco SDM Application Policy defaults don’t actually contain all of the right AIM server hosts.

In your policy map, you need to deny server requests to aimhttp.oscar.aol.com and kdc.uas.aol.com. This is in addition to the default SDM hosts, it appears the older server hosts are still alive.

The aimhttp.oscar.aol.com is the http proxy AOL has setup to bypass blocked hosts.

The kdc.uas.aol.com is a new host that has appeared with the latest version of AIM.

You can fully test your Policy by downloading AIM and running the auto-config wizard. If AIM is able to find a connection to AOL servers, you don’t have something setup right.

My previous reference, “It couldn’t be any easier!”, was a little premature.. I take that back.

We have run in to a few issues with the iPhone and Exchange sync when trying to sync to a server with a self-signed certificate.

It seems the iPhone will not do business with a non CA Cert.

Here is how we bypass this little problem.

You first need a personal email account setup on your iPhone! (Gmail, Yahoo, .me)

For simplicity, on your computer, open IE and navigate to your Outlook Web Access (you can do this from the server if you are an advanced user), click on the cert button:

In the drop down, select View Certificates.

On your certificate window that just popped up, go to the Details tab.

Click on “Copy to File…”

Go through the wizard and export the certificate as a DER encoded binary (.CER) file. Put it on your desktop.

Once exported, take the new .cer file and send it via email, as an attachment, to your iPhone.

On your iPhone go to your Mail icon and go to the Inbox of the personal account. Find the email you just sent.

Scroll to the bottom of the email and click on the cert.cer file…

After you click, you’ll be presented with the Install Profile screen.

Just click the Install button to install the certificate.

Once complete, you can now sync with Exchange, complete the setup process outlined in my previous post!

It couldn’t be any easier! Follow these steps to setup your Exchange account on your iPhone.

Step One

Go to Settings -> Mail -> Add Account

Choose Exchange

Enter your Email Address.

Enter your Domain\Username (this is tricky! contact TMG for your domain).

Enter your Password

Hit Next, wait a few seconds while the iPhone attempts to make a connection to your Exchange server. If the attempt fails, the iPhone will ask for your Exchange Server Address

Enter your Exchange Server Address (usually rww.yourdomain.com)

Hit Next

Select what you would like to sync and hit Save.

Now go to your mail account and open to view your folders! Simple! All of your email is PUSHED to your iPhone, try it! Send an email from your Yahoo mail account to your Corporate Exchange account and watch the email push to your iPhone!